Via Dennis Mortensen's Visual Revenue blog : The following is a post by Charlie Holbech We have spent the last 18 months integrating Y!WA (IndexTools) into the Yahoo! Network and whilst our Account Management team has worked tirelessly to ensure that our client base (both Y!WACN members and Direct Customers) are well supported, we have also managed to find time to run some projects in the background! Our onus has been on serving our customer base more effectively, tackling this in a variety of ways: Dedicated Account Management for Y!WACN members, an expansive list of FAQs available to all on help.yahoo.com as well as the recently announced Y!WA Status Blog keeping our customers informed in real-time (RSS, Email, Phone and Messenger Alerts). I’m pleased to announce that today we add a considerable resource to our existing support and self-serve channels! Yahoo! Web Analytics Product Training on-Demand We have spent the last few months converting our original on-site product tra...