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Analytics Excellence

I recently read a post from a founder of a consulting company about customer excellence.  He quoted a business leader who said, "Our clients know they will get all the attention and time from us that they need because we set aside enough time to serve them well." The consulting company founder believed that this concept aligned perfectly with where he wanted to take his own consulting practice.  He went on to ask himself, "How many clients can I serve at once without sacrificing excellence?"  This got me thinking about 'analytics excellence' and how much work a single analyst should take on before the customer service excellence gets sacrificed. During an interview for a company I once worked for, I asked the Director, "How many Google Analytics analysts currently support your organization?"  She responded, "One."  I said, "Just one doing the reporting and analysis?"  She responded, "No, one doing it all.  Gathering KPIs. 

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